Know what your stores actually deliver to customers
Mystery shopping, retail audits and field research — with a dashboard your team opens the moment results land. No waiting for the month-end report.
Reply within 1 business day · Free scoping, no cost
Trusted by leading brands to audit their front line.
Brands audited by DJR: KFC, 7-Eleven, Central Retail, Pizza Hut, Burger King, Krispy Kreme, Häagen-Dazs, B2S, PT Station, Robinson, OfficeMate.
Numbers you can check
As of Q4 2025 · delivered projects only
Every way to see what's really happening in-store
Mystery Shopping
Measure service standards across every branch with auditors trained and tested before they go into the field.
Retail Audit
Temperature, price tags, expiry dates, planogram compliance and back-office standards.
Blind & Product Testing
Blind product testing benchmarked against competitors with real sample groups.
Focus Group & In-Depth
Focus groups, in-depth interviews, exit interviews and street intercepts.
Online Survey
Online questionnaires with sample screening built around your brief.
Dashboard & Reporting Flagship
Our own system — not a rented one. Branch-level results, ranking, and PDF export the moment data lands.
Learn more →5 steps every dataset goes through
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Set up Program
Scope, timeline and KPIs agreed together.
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Pre-Fieldwork
Auditors recruited and trained, tested before going into the field.
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Fieldwork
On-the-ground visits per the brief, with audio, photos and receipts.
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QA Process
100% data verification before every delivery.
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Reporting
Findings with recommendations, and a real-time dashboard.
See results in real time — no waiting for month-end
Most competitors rent their reporting system from a third party. We built and own ours, so it adapts to each brand's brief.
- Scores by branch, brand and area manager
- Top-to-bottom branch ranking, automatically
- Drill into any question with photo and audio evidence
- Export PDF / CSV reports yourself
Results you can measure
A leading convenience-store chain
3,300 branches
Audited in full within 3 months — averaging 1,100 branches a month.
A national fuel-station network
13 years
Continuous partner since 2012, still active today.
A large-format retail group
14 brands
Managed under one program, one standard across all of them.
Note: shown anonymised — most work sits under NDA. Names can be added with written permission.
Talk to us on LINE
No forms. Add DJR on LINE and tell us your brand and branch count — we'll scope it and quote within one business day.
Reply within 1 business day · Free scoping call